Who we are

Our website address is: www.bowsandbespoke.co.uk. We are a small family run business with no interest in retaining or gathering customer information for third party uses or transfers. If we retain your data, we do so safely for order related updates and further contact regarding our services and promotions.

Deposit System

Deposits are 100% non-refundable or transferable.

We offer a deposit system on our site to allow customers to split the cost of their dresses appropriately whilst they are handmade by our team in house. Our set deposit fee is £15. We request the remaining balance 21 days after your order has been placed.

Our system is automated so there is no need to get in touch to clear the balance. 

If you would like to clear your balance earlier simply go your the ‘My Account’ section of the website and you can clear the balance here through the orders section.

The deposit system works as follows:

Step 1. You place your order and a £15 deposit is taken

Step 2. Our team get to work on your item

Step 3. 21 days after placing your order you receive an automated email requested the remaining balance

Step 4. Once the balance is paid your item is despatched

Notice of no payment

Deposits are 100% non-refundable or transferable. 

Payment for remaining balances is requested 21 days after you place the order, failure to make this payment within 7 days of it being requested will result in your order being cancelled and this will forfeit your deposit.

We are a small family run business and people not returning to pay the remainder of their balance can really disrupt our flow. Not only this but on many items we only offer a limited number of cuts so it also means someone else potentially misses out.

If you think you are going to struggle to make the payment deadline as outlined above please feel free to contact us.

Postage

All UK Mainland orders are despatched using a Royal Mail Tracked Service.

Fabrics

We will always aim to beat our outlined turnaround time however fabric availability may at times affect this. So on occasion we may unfortunately run over our turnaround time. We will always try our best to communicate such changes with you.

From time to time, miss-cuts or errors can cause us to fall short on an estimated run on fabrics. This is rare but unfortunately as a handmade clothing company, we are subject to the occasional human error.

Fabrics are always subject to becoming discontinued. 

Your order with us

When you place an order with us here at Bows and Bespoke you create an order request, this differs from a contract of sale. This is also one of the reasons we offer a deposit system for all our customers. We will always endeavour to honour every single order placed on our website, we love making these items for you!

However, there will always be a risk of small variables that can prevent an order being completed such as cutting errors, miss-judging of stock or human errors when orders are placed. 

We work so hard to provide an amazing level of service, and feel humbled that so many of you continue to order with us again and again,

What personal data we collect and why we collect it

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

ent, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with & how long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments on our blogs and photos may be checked through an automated spam detection service.

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A gentle reminder all our items are handmade

All items you can find on our site are created with attention and love by our team in our workshop. Made to order based on your requirements.

Our current turnaround time for items is 3-4 weeks